All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, all accessories and free gifts. Please do not tape or write anything on the item or the package. We reserve the right to refuse any such returns.

We offer a 15-day money back guarantee policy. Please note that shipping charges are not refundable, and a 20% handling charge will be applied on ALL returned merchandise and canceled orders.

Some products are not returnable unless an obvious factory defect is detected in the product. Some products are bargain price and it can't return.
 
Follow these steps to return/exchange items to us:
1. Fill out Return/Exchange Application Form which we here will pass you by mail.

2. Submit the Return/Exchange Application Form to us to get a Return/Exchange Authorization Number. Note: we do not accept returns unless pre-authorized.

3. IMPORTANT: please contact us first before trying to return/exchange any product. Packages returned without Return/Exchange Authorization Number will be refused.
Returns and Exchanges must be assigned a Return Authorization Number within 15 days after delivery to you.

4. Return item to us pre-paid. Use postal mail or DHL but NO other carriers unless otherwise instructed. Use of the wrong carrier or wrong address could result in loss.
Be sure to return your item via an insured method and keep a copy of the tracking number until your refund has been processed.
Return address will be afforded by mail to you. 

5. Shipping charges will be deducted from original price on all free shipping items returned.